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Senior Executive, Recovery

Salary undisclosed

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Job Description:

  • Handling collection operation, responsible for customers file and ensuring unit collection target set by management is achieved.
  • Assist on monitoring collection activities, operation, strategy planning, Call Quality Monitoring, administration and operation related matters.
  • Ensure all debt collectors adhere to operation procedures, processes, guidelines and any regulatory requirements.

Job Responsibilities:

  • Monitor customer accounts / calling activities set by management on a daily / weekly / monthly / quarterly / yearly basis.
  • Ensure collection operations achieve each target given - daily / weekly / monthly / quarterly / yearly and deliver good results.
  • Guide operation staff and provide sufficient training related to regulatory requirements for collection operation.
  • Handle customer inquiry, provide response to customer or request in an effective and timely manner.
  • Assist in handling AKPK accounts and other administrative tasks.
  • Monitor operation flow in all aspects for operation development and improvement.

Job Requirement:

  • Degree holder or professional qualifications in relevant disciplines
  • Minimum 2 or 3 years experience in bad debt recovery, collection in general, compliance and operations
  • Relevant working experience in debt recovery, handling AKPK accounts, handling collection agencies, legal process or operations of banking is preferred
  • Strong understanding/knowledge on BNM collection related guidelines, policies and requirements
  • Able to work independently
  • Proficiency in Microsoft Office
  • Open for local only