Senior Executive, Recovery
Salary undisclosed
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Job Description:
- Handling collection operation, responsible for customers file and ensuring unit collection target set by management is achieved.
- Assist on monitoring collection activities, operation, strategy planning, Call Quality Monitoring, administration and operation related matters.
- Ensure all debt collectors adhere to operation procedures, processes, guidelines and any regulatory requirements.
Job Responsibilities:
- Monitor customer accounts / calling activities set by management on a daily / weekly / monthly / quarterly / yearly basis.
- Ensure collection operations achieve each target given - daily / weekly / monthly / quarterly / yearly and deliver good results.
- Guide operation staff and provide sufficient training related to regulatory requirements for collection operation.
- Handle customer inquiry, provide response to customer or request in an effective and timely manner.
- Assist in handling AKPK accounts and other administrative tasks.
- Monitor operation flow in all aspects for operation development and improvement.
Job Requirement:
- Degree holder or professional qualifications in relevant disciplines
- Minimum 2 or 3 years experience in bad debt recovery, collection in general, compliance and operations
- Relevant working experience in debt recovery, handling AKPK accounts, handling collection agencies, legal process or operations of banking is preferred
- Strong understanding/knowledge on BNM collection related guidelines, policies and requirements
- Able to work independently
- Proficiency in Microsoft Office
- Open for local only
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