Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Service Officer

Salary undisclosed

Apply on

Linkedn
Original
Simplified

• Responsible for local and overseas customers/clients, where the work languages used are English,Malay and Chinese.

• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.

• Actively perform consultation works for customers/clients, to handle first priority and important inquiries, addressing any technical or operational issues that they encountered, maintain accurate customer records and documentation.

• Resolve customer/clients' complaints, issues and disputes promptly and professionally, escalating complex cases as necessary.

• Work closely with internal teams and the respective departments to address customer/clients' inquiries, resolve technical issues, and improve overall user experience with emphasizing customer/clients' feedback and overall user satisfaction.

• Contribute to the development of customer service processes, knowledge bases, and training materials.

• Perform with other ad-hoc duties as per assigned from time to time.

Requirements

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial-related courses are welcome to apply.

• At least 2 years of working experience in the related field. Preferred candidates with working experience in the call center, online trading and/or stockbroking industry.

• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.

• Computer and customer service-related software literacy is preferred.

• Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.

• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.

• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.

• Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

Benefits

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits

• Fun loving and diverse work environment

• Business casual work attire everyday

Similar Jobs

1d ago

Service Advisor
Cummins Inc.
Selangor, Malaysia

Full Time, onsite, onsite

Salary undisclosed

1d ago

Office Assistant
Mistique Group of Companies
Kuala Lumpur, Malaysia

Full Time, onsite, onsite

Salary undisclosed