Store Team Lead @ MiStore SS15 Subang Jaya

Key Responsibilities:

1. Team Leadership:

• Supervise and lead the store team, ensuring alignment with company goals and standards.
• Provide training, guidance, and motivation to team members to achieve their best performance.
• Arrange schedule for staff, delegating tasks, and managing daily operations.

2. Customer Service:

• Ensure that all customers receive prompt and high-quality service.
• Address and resolve customer concerns and complaints in a professional manner.
• Build a positive shopping experience by creating a welcoming environment in the store.

3. Sales & Performance Management:

• Monitor sales performance and strive to meet or exceed daily, weekly, and monthly targets.
• Work closely with the Assistant Store Operation Manager to develop sales strategies and promotional activities.
• Provide feedback to team members to improve sales techniques and customer service.

4. Inventory & Merchandising:

• Assist in managing store inventory, ensuring that stock levels are adequate and properly displayed.
• Ensure all products are merchandised according to company standards.
• Coordinate stock deliveries, track inventory, and ensure minimal loss through proper stock handling.

5. Operational Efficiency:

• Ensure the store is clean, well-organized, and complies with all health and safety regulations.
• Assist in opening and closing the store, maintaining all security protocols.
• Ensure that all store equipment and fixtures are well maintained.

Qualifications:

1. Education: Diploma or equivalent required; additional education in retail management or business administration is a plus.

2. Experience: Minimum of 2-3 years of experience in retail, with at least 1 year in a supervisory or leadership role.

3. Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving and decision-making capabilities.
• Proficiency in using point-of-sale (POS) systems and other retail management software.

Physical Requirements:

• Ability to perform tasks such as lifting, moving merchandise, and climbing ladders.
• Flexibility to work evenings, weekends, and holidays as required by the store’s schedule.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance.
• Opportunities for growth and career advancement.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Maternity leave

Schedule:

• Afternoon shift
• Day shift

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay