Customer Service Executive 粤语客服

RM 4,000 - RM 5,000 / Per Mon

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Provide full spectrum of customer service support to merchants and key accounts across the region, including but not limited to Hong Kong & Singapore
Resolve any enquiries/complaints effectively via calls/emails/instant messages etc, in a timely and efficient manner, to ensure that a best-in-class customer service experience is delivered
To collect and record all relevant information accurately
To report details of all enquiries/complaints within the time frame to the relevant department or person-in-charge when required
To ensure merchants are kept informed of the progress of their enquiries/complaints
To prepare reports for tracking and records purpose
To achieve individual performance expectations and development
To perform any ad-hoc tasks assigned

Minimum 1 year experience in Customer Service preferred
Candidates who are fluent in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-speaking clients.
Experience in fintech or banking industries would be an advantage