Debt Recovery Officer

Job Highlights • Great Exposure and Interactive Working Environment • Opportunities for Career Advancement Within the Organization • 5 working days Job Description • Perform outbound calls to notify customers of delinquent accounts regarding outstanding and overdue payment • Explain and clarify with customers non-payment issues. • Follow up calls with customers and issue reminder letters to customers • Responsible for keeping records of collection and status of accounts. • Work with customers to solve payment problems and make workable repayment arrangements. • To plan, formulate and implement collection strategies and action plans • To achieve the recovery’s target set • To assist customers with any existing disputes to enable them to make full settlements. • To be able to analyze accounts logically. • Attend to customer’s request /issues, resolve and respond to it effectively. • Ensure the collection actions are taken within company guideline, collection policies, Fair Debt Collection & etc • Undertake any other duties and responsibilities as assigned by Management from time to time Requirements • Candidate possesses at least a Diploma/Advanced/Higher/Degree in any field • Experience in collections/customer service/contact centre will be an added advantage • Fresh graduates are welcome to apply and 1 to 2 years of experience in the related field is more advantage • Strong persuasive, negotiation and communication skills • Customer-oriented and has good customer service with active listening skills • Possesses strong Emotional Intelligence (EQ) ability • Computer literates such as Excel and Microsoft Office application • Required language(s) : English, Bahasa Malaysia & Mandarin . • Ability to multitask and remain motivated and positive • Good working attitudes, responsible, self-discipline and work independently with minimum supervision • Willing to take on new challenges and work in a fast-paced environment • Have own transport • A result-oriented person and able to work under pressure • Able to start work immediately or within a short notice period will be an added advantage.