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Customer Service (Social Media)

RM 1,800 - RM 2,500 / Per Mon


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  • Respond to customer inquiries and messages promptly through social media platforms according to the response strategy, ensuring accurate information delivery.
  • Continuously follow up with customers who have not replied and those who have not completed a purchase, providing necessary information and support to drive conversions.
  • Address customer issues and complaints, quickly finding solutions to ensure customer satisfaction.
  • Assist the marketing department in conducting promotional activities, facilitating customer conversions and enhancing sales performance.
  • Manage the publication and updates of social media content, ensuring the timeliness and consistency of information.
  • Gather and organize customer feedback and suggestions, reporting them to the marketing department to optimize products and services.
  • Track social media interaction data, analyze customer behavior, and regularly report results to management while suggesting improvements.
  • Candidates must possess at least minimum SPM qualification.
  • t least 1-2 years working experience in customer service or reception.
  • Good communication skills
  • Proficiency in Mandarin and English
  • Ability to multitask
  • Basic knowledge of Microsoft Office
  • Team Player
  • Quarter Award
  • Yearly Bonus
  • Compassionate Leave
  • Overtime pay