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Customer Service Representative

Salary undisclosed

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House of Shipping provides business consultancy and advisory services for shipping & logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals.

Currently House of Shipping is recruiting for : Customer Service Coordinator for one of their leading global container shipping company.

Designation: Customer Service Coordinator

Job Tenure : 3 months (internship)

Location : Subang Jaya Selangor Darul Ehsan

Experience : 0 -2 Years

Education : Any Degree or Diploma in Shipping or Logistics

Job purpose:

The primary role is to effectively handle data entry on export booking confirmation and upload of Shipping Instruction and other related task on Import documentation.

Main tasks and responsibilities:

  • Core responsibility is to ensure all Export activities from Booking to Documentation are timely and effectively managed.
  • Correctly capture, update and release SI info in the systems and meet the stipulated delivery SLAs for timely release.
  • Responsible for export and import declaration
  • Issue import Notice of Arrival and EDO
  • Co-ordinate with Customer Service, Operations and agency offices
  • Strict adherence and compliance with processes & policies and deadlines.
  • Make SeaLead easy to do business with, through:
  • Timely Delivery of Documents (Booking/ Bill of Lading/ Notice of Arrival).
  • Ensuring data integrity of systems.
  • Constant and urgent follow up with concerned internal/ external Parties to ensure timely and accurate info relayed back to Customer.
  • May perform other duties as and when assign by H.O.D

Key interactions:

Internal: Local and Agency Offices.

Education requirements:

Minimum Diploma in any related field of studies

Language requirements:

English – Fluent

Background and experience:

  • Minimum 1 year experience in the Container Shipping industry.
  • Export Shipping Processes and Documentation working knowledge is a must.
  • MS Office Applications especially Excel.
  • Basic knowledge of geography and port operations.

Competencies and skills:

  • Team Player, strong interpersonal skills.
  • Customer Orientated.
  • Attention to detail, error free working.
  • Work well under pressure in a fast-paced and professional environment.
  • Flexible, willing approach to adjust to new Systems/ Processes, when applicable.