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Managing incoming calls and emails from clients. Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Identifying and assessing clients need to ensure service excellence Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Handling day-to-day administrative task Responsible for compiling and generating reports as they relate to customer service surveys.
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