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Customer Quality Engineer

Salary undisclosed

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Company Background:

This company is a leading label and printing electronics manufacturer, recognized as a global pioneer in specialty packaging. As the world's largest label company, they offer innovative solutions across various sectors, including Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables, and Consumer markets worldwide. The company is proudly located in Desa Cemerlang, Ulu Tiram.

Job Descriptions:

  • Ensure that the products meet quality requirements.
  • Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
  • Update customers in a timely fashion regarding the status of quality issues or any requests.
  • Participate in product quality planning and control process based on customers specifications and requirements.
  • Inform the quality management team regarding customer feedback and expectations on products quality.
  • Prepare and update all necessary quality reports as required by customers.
  • Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
  • Assist in new product development activities to avoid quality issues.
  • Prepare and maintain product quality documentation based on ISO specifications.
  • Develop product quality processes based on ISO standards.
  • Mange and coordinate ISO audits.
  • Work with Quality Managers to improve the quality management system based on audit results.
  • Address customer issues on time to ensure customer satisfaction.


Job Requirements:

  • More than 3 years experience in customer quality management.
  • Good experience in customer complaint handling.
  • Good experience of quality control and quality assurance in line.
  • 8D/FMEA/quality control plan implemented.
  • Strong communication skills.
  • Good problem-solving ability.
  • Positive learning ability.
  • Clear logic analysis ability.
  • Good oral English, Bahasa Melayu & Mandarin. Proficiency in Mandarin will be given priority.


Salary Range:

  • From RM3500 to RM4500


Contact Person:

Diu Jia Suan: +6016-2762679