Receptionist

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Strong phone contact handling skills and active listening
• minim experience a year
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• SPM/High school diploma/degree

How to Apply:
Interested candidates are invited to send their resume and cover letter to [email protected]. Make sure all information such as no phone,ic number included in resume for due deligence.

Join Khairaa Group Sdn. Bhd. and be part of an innovative team driving success in the education and construction sectors!

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,500.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)