Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

AVP, Customer Experience

  • Full Time, onsite
  • Generali Malaysia
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

Apply on

Linkedn
Original
Simplified

Job Scope

Manage and lead initiatives to deliver excellent experience at every customer touch points leveraging on data, insights and designing effortless and caring experiences for customers.

Main Responsibility

1) Uncover customer needs and how they interact with our products and services through data & analytics from various insights initiatives.

Review customer metrics; NPS & CSAT & service performance across all customer touchpoints; digital and non-digital, conduct constant pulse check, engage with key stakeholders to communicate the Customer insights & KPI performance and findings for continous improvement of NPS and customer satisfaction.

2) Analyze and map customer journey, capturing front and back-end processes, resolve barriers to achieve a seamless and positive customer experience. Accountable to track CX at touchpoints, enhance and re-design customer journeys to meet customer expectations.

Collaboration with stakeholders to manage CX initiatve projects within timelines and KPIs.

3) Deep understanding of customer insights to identify trends, pain points and opportunities for enhancement. Conduct root cause analysis to identify gaps, recurring issues in process, system, service, people or product, and determine solutions with stakeholders to improve customers’ experience.

4) Strong leadership and management skills to help grow team member, improve overall engagement through effective communication, stakeholder management, performance management, empowerment and coaching.

5) Clear and strong governance organization with agile mindset whilst compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.

Skills & Experiences

  • Degree in Marketing or Business.
  • Relevant certification in CX, Data, Design thinking and Project Management.
  • Minimum of 6 - 7 years working experience in customer insights, data & analytics and familiar with research methodologies, project management and process improve-ment.
Similar Jobs