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Service Delivery Executive

  • Full Time, onsite
  • FUJIFILM Business Innovation Asia Pacific
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Company Description

FUJIFILM Business Innovation is a global leader in digital transformation, offering innovative workflow solutions, IT services, and printing equipment. The company, formerly known as Fuji Xerox, is dedicated to creating fulfilling workplaces and maximizing organizational strengths through creativity. FUJIFILM Business Innovation Asia Pacific serves as the regional headquarters for the Asia Pacific region, providing corporate support and shared services.

Role Description

This is a contract hybrid role for a Service Delivery Executive at FUJIFILM Business Innovation Asia Pacific in WP. Kuala Lumpur, with flexibility for some remote work. The Service Delivery Executive will be responsible for managing service delivery operations, ensuring customer satisfaction, leading teams, and maintaining efficient workflows. Additionally, they will provide support for Enterprise Resource Planning (ERP) systems.

Qualifications

  • Interpersonal Skills, Communication, and Team Management
  • Customer Service and Organization Skills
  • Experience in service delivery operations
  • Knowledge of Enterprise Resource Planning (ERP) systems
  • Strong problem-solving and decision-making abilities
  • Ability to adapt to changing environments and priorities
  • Bachelor's degree in Business Administration or related field
  • Customer engagement
  • People management (on onsite support operators)