Mandarin Customer Service Airline
RM 3,000 - RM 3,200 / Per Mon
Original
Simplified
- Customer Call Management: Efficiently handle both inbound and outbound customer inquiries.
- Problem Resolution: Provide fast and timely solutions to all customer-related issues.
- Customer Satisfaction: Ensure customer satisfaction by delivering excellent customer service.
- Record Keeping: Maintain records of customer interactions and process customer accounts accurately.
- Adherence to Standards: Follow communication procedures, guidelines, and company service standards.
- Problem Resolution: Provide fast and timely solutions to all customer-related issues.
- Encouragement for Fresh Graduates: Fresh graduates are welcome to apply.
- Language Proficiency: Must be able to speak English and Mandarin.
- Experience: Previous experience in customer service or a related field is a plus, but not required.
- Telephone Etiquette: Must have good telephone etiquette and a friendly voice.
- Communication Skills: Strong communication and interpersonal skills are essential.
- Shift Availability: Must be willing to work rotational shifts (Monday to Sunday, 8 AM - 9 PM).
- Language Proficiency: Must be able to speak English and Mandarin.
- EPF, SOCSO
- Training Provided
- Annual leave & Sick leave
- Monthly performance KPI bonus
- Night shift allowance
- 5 working days
Additional Benefits
- Training Provided
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