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Mandarin Customer Service Airline

RM 3,000 - RM 3,200 / Per Mon


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  • Customer Call Management: Efficiently handle both inbound and outbound customer inquiries.
  • Problem Resolution: Provide fast and timely solutions to all customer-related issues.
  • Customer Satisfaction: Ensure customer satisfaction by delivering excellent customer service.
  • Record Keeping: Maintain records of customer interactions and process customer accounts accurately.
  • Adherence to Standards: Follow communication procedures, guidelines, and company service standards.
  • Encouragement for Fresh Graduates: Fresh graduates are welcome to apply.
  • Language Proficiency: Must be able to speak English and Mandarin.
  • Experience: Previous experience in customer service or a related field is a plus, but not required.
  • Telephone Etiquette: Must have good telephone etiquette and a friendly voice.
  • Communication Skills: Strong communication and interpersonal skills are essential.
  • Shift Availability: Must be willing to work rotational shifts (Monday to Sunday, 8 AM - 9 PM).
  • EPF, SOCSO
  • Training Provided
  • Annual leave & Sick leave
  • Monthly performance KPI bonus
  • Night shift allowance
  • 5 working days

    Additional Benefits