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IT Field Support

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Role: IT Field Support

Client: Banking

Working Mode: On Site

Job Type: 12-month contract (after completing 12-month contract, renew or there is a chance to be converted into permanent staff under Skill Quotient, depending on the performance)

Job Location: TRX, Klang, Penang, Kuala Lumpur, Kota Kinabalu, Johor Bahru, Kuching (Northbank)

Experience: 1-3 years working experience in IT Field Support experience in desktop support and networking

Any Domain Specific experience required: Banking

Shift timings: No

Any allowances: No

OT is applicable for extra working hours: Yes

JOB DESCRIPTION

· Provide first level support of AHIB’s overall systems availability, inclusive management of Board members and Senior Managements (SMC), Business Units (BU), Remisiers and Day Traders.

· Ensure efficient and effective use of resources in its day-to-day operations

· Execute the robust operating controls, policies, processes and systems that are aligned to business and meet regulatory requirements

· To ensure the quality-driven in IT Workplace Services Support processes and procedures in compliance to all projects or BAU.

· Implement, as appropriate (i.e. on-site, off-site etc.) services for all IMAC and Deskside Break Fix computing devices and peripherals including delivery processing in accordance with Service Level by location.

· Execute, as appropriate, all Installations, de-Installations, cascades, moves, additions, refurbishments and changes for all equipment, software, and related services at designated sites.

· Ability to troubleshoot and provide at least Level 1 support.

REQUIREMENTS

· 1-3 years working experience in IT Field Support experience in desktop support and networking

· Minimum diploma in IT related field

· Good understanding of information technology, regulations, and knowledge of the Bank’s business

· Good interpersonal and communication skills to interact with different levels of stakeholders and employees.

· Strong cultural sensitivity to manage relationships with people from diverse cultures.