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Role: IT Field Support
Client: Banking
Working Mode: On Site
Job Type: 12-month contract (after completing 12-month contract, renew or there is a chance to be converted into permanent staff under Skill Quotient, depending on the performance)
Job Location: TRX, Klang, Penang, Kuala Lumpur, Kota Kinabalu, Johor Bahru, Kuching (Northbank)
Experience: 1-3 years working experience in IT Field Support experience in desktop support and networking
Any Domain Specific experience required: Banking
Shift timings: No
Any allowances: No
OT is applicable for extra working hours: Yes
JOB DESCRIPTION
· Provide first level support of AHIB’s overall systems availability, inclusive management of Board members and Senior Managements (SMC), Business Units (BU), Remisiers and Day Traders.
· Ensure efficient and effective use of resources in its day-to-day operations
· Execute the robust operating controls, policies, processes and systems that are aligned to business and meet regulatory requirements
· To ensure the quality-driven in IT Workplace Services Support processes and procedures in compliance to all projects or BAU.
· Implement, as appropriate (i.e. on-site, off-site etc.) services for all IMAC and Deskside Break Fix computing devices and peripherals including delivery processing in accordance with Service Level by location.
· Execute, as appropriate, all Installations, de-Installations, cascades, moves, additions, refurbishments and changes for all equipment, software, and related services at designated sites.
· Ability to troubleshoot and provide at least Level 1 support.
REQUIREMENTS
· 1-3 years working experience in IT Field Support experience in desktop support and networking
· Minimum diploma in IT related field
· Good understanding of information technology, regulations, and knowledge of the Bank’s business
· Good interpersonal and communication skills to interact with different levels of stakeholders and employees.
· Strong cultural sensitivity to manage relationships with people from diverse cultures.