Epicareer Might not Working Properly
Learn More

Customer Service Officer

Salary undisclosed

Apply on


Original
Simplified

Responsibilities:

  • Deliver fair outcomes to our customers and ensure the quality of service is maintained.
  • Actively share customer feedback with internal departments to enhance the customer experience.
  • Respond promptly to feedback received through social media channels.
  • Collaborate with internal teams to ensure comprehensive pre- and post-service for all products.
  • Primarily handle upgrade services, complex issues, and customer complaints, providing swift resolutions, proficient service, and maintaining strong customer relationships.

Qualifications:

  • Bachelor's degree or above.
  • We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.
  • Good at English expression and have 2-3 years of customer service experience (preferably). Candidates with 1-2 years of experience in escalation team within the blockchain industry will be given priority.
  • Experience in VIP or Escalation Team customer service is highly desirable.
  • Individual with significant trading experience are welcomed.

Benefits:

  • Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus + annual bonus).
  • Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programs to help you succeed.
  • Employee engagement, recognition, and appreciation programs.
  • Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
  • Comprehensive insurance coverage.
  • Festival gifts, birthday vouchers, etc.
  • Team Building.