Customer Service Executive MOUTH AUSTIN (Mandarin Speaking)
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
We currently looking for TALENTS like you to join as a Customer Service Executive. You will be mainly responsible for providing customer enquiries and set appointment for customers via social media (Facebook/instagram/Whatsapp)
We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these traits are still much appreciated: detail-oriented, customer-service oriented, good communication skills.
Job Descriptions
Base in office, mainly focus set new appointments for customers via phone call or social media (Facebook/ Instagram/ WhatsApp, etc)
Provide accurate, valid, and complete information pertaining to client queries.
Identify, assess customers’ needs and render assistance to achieve satisfaction pertaining to their services with the company.
Handle and assist clients with their appointment
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow up with customers to garnered feedbacks for service improvements.
Keep records of necessary customer interactions and enter all information required into the company database and official WA group chats.
Follow communication procedures, guidelines, and policies.
Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.
Your Benefits
High Commission Scheme
Yearly Bonus
Yearly Increment
Season Parking Card / Transport Allowance
Wellness and Outpatient Benefits
Quarterly Employee Excellence Cash Awards
Public Holidays Entitlement
Career Progression in 1 - 2 years
Employee Referral Incentives
Company and Team Events
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus