Customer Backend Support Specialist (Hong Kong)
RM 3,200 - RM 4,500 / Per Mon
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Original
Simplified
Kuala Lumpur
32
Contract
MYR 3,200 – MYR 4,500
Job Openings
Customer Backend Support Specialist (Hong Kong)
Job Responsibilities:
- Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.
- Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
- Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.
- Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.
- Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.
- Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.
- Review and process new driver applications, ensuring all required documents meet company standards.
- Verify documentation provided by drivers and update our system with new vehicle details promptly.
- Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner.
- Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities.
- Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements.
- Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections.
Job Requirements:
- Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
- Preferably possess backend support working experience, with a minimum of 1 year in a related role.
- Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
- Previous experience in backend support, customer service, or related roles is highly preferred.
- Proficiency in English, Mandarin and Cantonese spoken and/or written.
- Demonstrate a strong attention to detail and accuracy in processing documents and data.
- Possess excellent communication and interpersonal skills.
- Ability to work both independently and collaboratively within a fast-paced environment.
- Proficient in Microsoft Office Suite and other relevant software applications.
- Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.
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