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Manager, Branch Operation & Service Improvement

Salary undisclosed

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  • Plan, propose, implement and coordinate on system development and enhancement.
  • Act as the main PIC in Customer Satisfaction Survey & Mystery Shopper Program to improve the overall customer experience.
  • To explore latest technology for branch operation cost & process improvement
  • Setting up the overall region training framework and plan yearly training to achieve the company objective in improving customer service level and sales performance.
  • Adopt e-learning approach and e-assessment to effectively improved in term of product knowledge, SOP and guideline.

Diploma or Degree with minimum 3 years working experience preferably in Banking/Financial Industry. Expose in Branch Development functions and activities. Good management, communication and analytical skills. Understanding on managerial accounting and good in people management skill