Manager, Branch Operation & Service Improvement
Salary undisclosed
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- Plan, propose, implement and coordinate on system development and enhancement.
- Act as the main PIC in Customer Satisfaction Survey & Mystery Shopper Program to improve the overall customer experience.
- To explore latest technology for branch operation cost & process improvement
- Setting up the overall region training framework and plan yearly training to achieve the company objective in improving customer service level and sales performance.
- Adopt e-learning approach and e-assessment to effectively improved in term of product knowledge, SOP and guideline.
Diploma or Degree with minimum 3 years working experience preferably in Banking/Financial Industry. Expose in Branch Development functions and activities. Good management, communication and analytical skills. Understanding on managerial accounting and good in people management skill
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