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Customer Service Representative

  • Full Time, onsite
  • ESSILORLUXOTTICA MALAYSIA SDN. BHD.
  • Damansara Utama, Malaysia
RM 3,000 - RM 4,000 / month

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This position is responsible for maximizing the end-to-end service rate to customers at the lowest possible cost. Optimizing sourcing effectiveness by coordinating their flows and deliveries. Aligning all supply chain functions in their priorities to optimize service/cost performance, solve operational issues and anticipate alerts: supply chain helpdesk.

A. AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:

BOLON & MOLSION

· After-sales Service Support – Liaise with customer / supplier, manage warranty claims, new stock defective return and photo taking for Bolon & Molsion.

· Sales Support – process customer order into Artgri system and prepare the order form for customer by weekly basis.

· Shipment Support – Arrange shipment from warehouse to KLDC & last mile to customer door.

· Billing Support – Local billing and CN process

· Master Data Maintenance – Maintained SKU master Data for new collection. Preparing file for NPI team to create OPC code and prepare pricing for Finance to maintain price.

· Marketing Support – Place order for marketing tools as per requested by commercial team / Customer.

· Ordering Management - Monitor back order and decide on the shipment release by liaise with internal & External.

· Inventory Management – Monitor local inventory level and involve in discussion for local storage assortment.

· Sample Management – Manage the sample order for the reps

Mirraflex

· Order Management- Manage order submit by internal & External via MYEL/Monitor the back order and product EtA/RDD.

· Allocation & Shipment Management – Assure commercial to place order in the right timing to capture the allocation and shipment.

· Assortment List/Catalogue – Provide assortment detail to TM & commercial on each collection or whenever request.

· Pricing Management – Provide MY pricelist to commercial / customer whenever request.

B. NETWORK OF INTERACTION:

INTERNAL : Commercial, Finance, Corporate IT, LHKS/Italy customer service, Supplier, Local warehouse team

EXTERNAL : Customer, Courier Company (DHL/Gdex/Yamato)

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance

Ability to Commute:

  • Coldwater, MI 49036 (Required)