Senior Product Owner / Business Solution

KEY RESPONSIBILITIES:

• Conduct research to understand customer needs, behaviours, and preferences. Study industry trends to identify opportunities for improvement or areas where bank can improve.
• Collaborate with stakeholders to elicit, analyse, and document business requirements and objectives. Analyse existing processes to identify inefficiencies and recommend enhancements.
• Develop and design end-to-end customer journey that meet business requirements and customer needs. Work with technical teams to translate requirements into technical specifications.
• Develop detailed design specification that include information on features, functionality, and user journey flow and user stories.
• Manage end-to-end development of the final products, ensuring that it meets design specifications, functional requirements, regulatory requirements, and quality standard. Work closely with IT, testers, and project managers to identify dependencies and obstacles that need to be addressed and ensure the product delivery timeline is met.
• Participate in reviewing and validating the product during testing phase to ensure the all the positive and exception scenarios are covered and results are as per expected. Act as the bridge between testers and technical team on defects clarifications and expectation.
• Build strong relationships with internal teams and external partners to ensure effective communication and collaboration. Serve as point of contact for business solutions inquiries and support.
• Responsible to monitor user feedback and behaviours through user research. Work closely with customer support and analytics team to monitor the product’s performance, identify areas for improvement and inform future iterations of the products. Work closely with the marketing team to promote the product in line with business strategy.

KEY REQUIREMENTS:

• At least 8 years of professional banking experience.
• Knowledge in security, BNM compliance and/or PayNet is an added advantage.
• Strong understanding of the evolving digital landscape, technology, and paradigms.
• Proven track record of successfully implementing business solutions.
• Self-starter, fast learner and highly adaptable to new environment and cultures.
• Strong communication and collaboration skills
• Strong analytical and problem-solving skills.
• Attention to detail and ability to work well under pressure.
• Ability to manage multiple projects and prioritise task effectively.
• Ability to work independently.