Head, Industry Affairs

Job Purpose

Responsible for overseeing all aspects of site permitting operations, enforcement, coordination and joint initiatives with industry stakeholders and government agencies (MNOs, State Governments, Local Authorities) to develop and advocate for policies and regulations.

• Establishes, manages and strengthens relationships with relevant industry stakeholders e.g. Federal Ministries, Regulators, State Governments, Local Authorities, Telcos, SBCs/NFPs and other relevant parties.

• Ensures compliance to all regulations, laws and license conditions set by authorities at all time.

• Maintain close relationship and communications with the policy makers (State & Local Authorities) and government agencies in order to ensure company’s interests are continuously protected.

Key Accountabilities

• Manage operational and policy matters at State and Local Authority levels and responsible to ensure company’s services and products remain in compliance to regulatory requirements and regulations set by authorities especially on Local Authority permitting requirements
• Responsible in developing and executing relationship initiatives that contributes to competitive advantages for EDOTCO to compete at an un-levelled playing field
• Assists and influences in the development of new policies & guidelines and amendment of existing rules and regulations adopted by State and Local Authorities.
• Lead collaboration initiatives with State Governments, Local Authorities, SBCs and state agencies to increase EDOTCO profitability, visibility and relevancy in the industry.
• Lead to protect and enhance the company position in the industry with relevant industry stakeholders
• Responsible in engagement with the State Government, Local Authorities, MCMC, and Industry Players in effort to build highly-positive rapport and collaboration.
• Executes roles and activities in line with all relevant laws and permissible business practices to safeguard the company highly respected brand name.
• Manage a team of executives, providing leadership, guidance, mentorship, coaching, and development opportunities to fuel their success.

Strategic Engagements

• Responsible for the strategic management and expansion of landbank portfolio, as well as establishing and maintaining partnerships that enhance the company’s infrastructure capabilities and market presence.
• Strategic Management of Landbank by developing and implementing strategies for the acquisition, development, and management of land assets.
• Oversee land partnerships and acquisitions processes, ensuring compliance with legal and regulatory requirements.
• Optimize landbanks use to support the company’s expansion and operational efficiency.
• To develop partnerships through identifying and engaging potential corporations, partners and land owners to enhance EDOTCO’s service offerings and market reach.
• Negotiate and manage partnership agreements to ensure mutual benefits and alignment with company objectives.
• Fostering strong relationships with key stakeholders, including government agencies, landowners, and industry partners.
• Collaborate with cross-functional teams to ensure seamless integration of landbank assets into operational projects.
• Monitor and evaluate the performance of land assets and partnerships, implementing improvements as needed.
• Lead efforts to innovate and adopt best practices in land management and partnership Ensure cost-effective management of landbank and partnership initiatives.

Working Relationship

Internal

Management Committee at all levels

• All departments especially Rollout, Commercial, Regulatory, Finance and Operations
• ECMY subsidiaries – YBSB, Touch Mindscape, Touch Matrix, Shahzan Alam Muda and OSS

External

• Policy Makers –State Governments (14) and Local Authorities (150)
• Technical Agencies – MCMC, Bomba, CAAM, Tenaga Nasional Bhd
• Government and NGOs – District and Land Offices, Forestry Dept., Works Dept.(JKR), etc.
• Landlords – State, Individual and Corporate landowners
• Industry players – Mobile Service Operators, Fixed Service Operators, Towercos, SBCs, OSAs, etc.

Qualifications, Skills & Knowledge

STRATEGIC THINKING

Able to analyse & pull together varying elements – external factors, competition, technology, market trends & needs - in forming a broad & long-term perspective/ approach

• Possesses well rounded knowledge of value chains in the organization and other market players in the industry.
• Focuses on a dynamic portfolio of organization-wide initiatives with leading indicators to stay ahead in the current business.
• Tracks the latest market moves to adapt the mix of initiatives in the portfolio to maintain organization’s competitive position

BUSINESS ACUMEN

• Possesses broad business perspective to be able to see the interrelationship of the team's role with the rest of the organization in generating business value.
• Keeps the team abreast with on-going developments in the company's business directions.
• Holds the team accountable for making timely decisions that generate business value

CUSTOMER ORIENTATION

• Able to understand customers’ needs to deliver products, services or solutions that are relevant to customers whilst ensuring organization’s interest are considered at the same time.
• Shares insights on customer behaviours in diverse segments and their implications to the existing customer experience.
• Facilitates the streamlining of work processes in order to provide seamless customer experience across all touch-points.
• Encourages others to be responsive to innovative ideas and navigates the team to select the right solutions in order to transition the existing processes towards delivering customer experience expectations

Establishes a framework or processes that allow the team to consistently deliver positive customer interactions.

COALITION BUILDING

Able to engage and build relationship with stakeholders in garnering their support and buy-in leading to win-win situations for all parties

• Navigates through complex organisation issues to bring key stakeholders on board.
• Willingly commit the right resources to cross functional efforts in meeting overall organisational goals.
• Reinforces work practices that enable collaborative work culture

RESULTS ACHIEVEMENT

Bias for action & tangible results and is able to understand the basis of action to organise work in anticipation of possible roadblocks to deliver the desired results relentlessly

• Aligns unit KPIs to support cross-functional mission critical processes.
• Leads in the adoption of suitable world class work practices to achieve business objectives in a rapidly changing environment.
• Tracks progress of KPIs to rectify process weaknesses

PEOPLE MGMT & DEV

Able to size up one's strengths and limitations and to ascertain the development needs and plans that stretch and develop self & others to the fullest potential

• Configures high-performing teams with complementary abilities committed to common goals.
• Develops effective first line managers through continuous coaching.
• Creates a supportive environment that allows mistakes but not failure

ATTRIBUTES

Possesses a professional outlook that demonstrates edotco’s values & belief and influences others to do the same

• Strives for the highest standard of achievement in spite of limitations and challenges.
• Acts consistently with one's words and promises in an ethical manner.
• Acknowledges that one does not have all the answers and is receptive to learn from others

FUNCTIONAL COMPETENCIES IF SUBJECT MATTER EXPERT

• Possesses essential technical and professional knowledge and skills to perform the work at a high level of accomplishment, including in new situations
• Is sought out by others for his/her functional and technical expertise when critical advice is needed in unfamiliar situations or complex problems
• Able to provide direction and advocate new approaches in his/her functional area of expertise

FUNCTIONAL COMPETENCIES IN TOWERCO BUSINESS

• Possesses essential technical and professional knowledge and skills to perform the work at a high level of accomplishment, including in new situations.
• Understands the nuts and bolts of towerco business to be able to contribute to discussion in all areas of the business (e.g. marketing, technology, regulatory, cost structure, customers).
• Always act with the interests and perspectives of the total enterprise in mind as he/ she is aware of the links across the functional areas of the business to be able to make the trade-offs needed.
• Is someone whom others sought out to brainstorm with when facing problems or when new ideas are needed as he/ she possesses broad knowledge of telco business to be able to provide a diverse perspective.

Qualifications & Experience

Engineering graduate with specialization in Electrical/Telecommunications engineering. Post Graduate degree an added advantage

More than 18 years of experience in telecommunication industry, especially in commercial / network Rollout.

Experience in engagement with government agencies, state government agencies and local government

Project Management certification preferred

Skills & Knowledge

• Familiar with Project management mythologies including planning, execution, time & cost management, risk management, project control, project governance and more.
• Ability to lead cross-functional project teams
• Good understanding on the current and future telco technology trends
• Strong problem-solving skills
• Can operate well in a fast-paced, collaborative environment.
• Excellent written, verbal communication and presentation skills
• Collaboration and teamwork