Customer Service Officer

• Received customer PO and return acknowledge the receiving of purchase order to customer.
• Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.
• Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.
• Provide Shipment demand plan after discussion with customer.
• Receive/Request forecast from customer.
• Ensure prompt response to customers' inquiries, complaints' etc.
• Work closely with Sales & Marketing to understand and prioritize customers' requirements.
• Perform customer satisfaction survey twice per year.
• Perform other duties as assigned.

Wentel Engineering Sdn. Bhd. is actively seeking individuals with your skillset to join our team as Customer Service Officer.

• 5-day work (Monday - Friday)
• Competitive remuneration package
• Larkin, Johor

  Job Requirements:

  • Diploma/ Degree in any field
  • Fresh Graduates are welcome to apply, as comprehensive training will be offered
  • Proficiency in English, Bahasa Malaysia, Mandarin - to deal with Mandarin Speaker client
  • Full-time positions available
  • Experience with ERP systems is beneficial
  • Effective communication with customers and internal staff is necessary
  • Both verbal and intuitive communication abilities are essential
  • Computer literacy in Microsoft Office is required
  • Strong time management skills are essential, particularly for on-time delivery

• Positive & Stable work environment
• 5-day work (Monday - Friday)
• Full rated EPF + SOCSO
• Annual Leave
• Birthday Voucher
• Medical benefit
• Training provided