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Customer Service Representative (Night Shift Only)

  • Full Time, onsite
  • CANAAN COMMUNICATION & TECHNOLOGIES SDN BHD
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 3,000 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Responsibilities:

· Handle customer enquiries by managing calls, emails and chats.

· Serve our customers’ needs and attend to all requests promptly, accurately and professionally.

· Meet service level targets by achieving both service and productivity level KPIs. Ensure that all calls, consultations, emails and membership applications are answered within the stipulated SLA.

· Work as a team and maintain a good reputation for the company.

Requirement

· Minimum SPM with at least 2 years experience in customer service.

· Must be able to read, write and speak English FLUENTLY.

· Mandarin speaker will be an added advantage.

· Mon to Sun work day based on the roster (5-day week).

· Working hours – rotational shifts.

· 9 hours shift (including 1-hour meal break).

· Training provided.

· Permanent midnight (9pm to 6am)

· Supporting Market: USA

Client business nature: Supply Electronic Remote Control Toy products

Salary Package: RM3,000 + RM500 (allowance)

Medical Insurance: Provided

Eligible for year-end bonus

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Night shift

Application Question(s):

  • Must be willing to work FULLY NIGHT SHIFT; as you will support US timezone.
  • Must be able to join on 1 October 2024.