Oversee and manage the IT support and infrastructure teams, including hiring, training, and performance evaluations.
Set departmental goals for individual teams and provide methods to measure and motivate employees to meet those goals.
Provide coaching, training, and mentoring to IT managers and employees.
Conduct interviews for new positions as they open up.
Serve as the executive contact point with IT vendors and manage relationships with third-party IT vendors.

Strategic Planning and Execution:

Develop and execute the organization's corporate technology roadmap in alignment with business strategy, driving innovation, efficiency, and competitive advantage while safeguarding corporate digital assets.
Collaborate with executive leadership and business partners to define and implement the digital business strategy, driving cultural change to support digital business transformation.
Monitor emerging technologies, industry trends, and best practices, evaluating their potential impact on the organization and recommending strategic technological advancements.

ERP System Management:

Develop, extend, and maintain an enterprise-class ERP system.
Determine ERP requirements through a deep understanding of business processes.
Manage integration with other enterprise application systems.
Oversee the management and optimization of Human Resource Information Systems (HRIS), including ADP and Workday.
Ensure seamless integration of HRIS with other business systems and provide support for HR-related technical issues.

Project Management:

Oversee all phases of IT project activity, including estimation, initiation, planning, execution, control, and closure.
Manage project timelines, resources, staffing, and quality control within the department.
Provide regular updates to stakeholders and leadership on project schedules, budgets, and milestones.

Service Delivery and Optimization:

Ensure high-quality and timely IT support services are delivered to end-users.
Monitor and optimize IT environments to ensure smooth operation of the company’s systems.
Ensure internal and external clients receive high-quality IT products and services.

Incident and Problem Management:

Address and resolve complex IT incidents and issues.
Identify and analyze recurring issues to develop and implement solutions.
Lead problem management efforts to reduce the frequency and impact of incidents.

Change and Release Management:

Coordinate with other IT teams to manage and support changes to IT systems and services.
Ensure changes are communicated effectively and minimize disruptions to users.

System Documentation and Policy Management:

Create and maintain a comprehensive set of system documentation.
Design and document office networks and connectivity between corporate offices and data centers.
Create and maintain IT-related policies and procedures.

Compliance and Security:

Develop and implement IT security policies, procedures, and protocols to protect company data and systems.
Provide strategic direction for the Cybersecurity Program using a risk-based approach, overseeing internal and external services to execute on strategy and ensuring program agility to adapt to an evolving threat landscape.
Oversee IT risk management, monitoring controls, and working closely with the company’s audit teams.
Perform periodic assessments to ensure systems and networks function as expected and comply with corporate IT and security policies.
Provide requested information and participate in security assessments during internal and external audits.
Ensure compliance with industry standards and regulatory requirements related to IT operations.

Disaster Recovery and Continuity:

Oversee the Disaster Recovery process, including testing, vendor management, and overall configuration.
Ensure the company can maintain continuity of service in the event of a disaster.

Vendor and Budget Management:

Manage the IT portfolio budget, ensuring resources are adequately allocated for technology investments and balancing future investments across business needs.
Evaluate and select technology vendors, negotiate contracts, and manage vendor relationships to ensure the delivery of high-quality products and services.
Direct the development of the IT sourcing strategy and provide executive oversight for strategic vendor and partner relationship management.

Training and Development:

Oversee facilitation of technical assistance and end-user training to enhance user proficiency and satisfaction.
Direct the development of user documentation and self-help resources.

Reporting and Analysis:

Prepare and present reports on IT support performance, including metrics and trends.
Analyze support data to identify areas for improvement and make recommendations.

Continuous Improvement:

Drive initiatives to enhance the efficiency and effectiveness of IT support operations.
Stay updated with industry trends and best practices to continually improve support services.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s degree preferred).
Proven experience (10-15 years) in a senior IT management role, with demonstrated leadership and strategic planning abilities.
Strong technical knowledge of IT systems and infrastructure.
Experience with IT security and compliance.
Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
Strong leadership and organizational skills.
Ability to manage multiple projects and prioritize tasks.
Relevant industry certifications (e.g., CISSP, PMP) are a plus.
Experience with D365 and Workday is a plus.
Experience in Global manufacturing and/or Supply Chain.
Experience in SOX controls such as 302 and 404(b) audit.
10+ years of experience in program and vendor management.
10+ years of experience with implementing and supporting ERP systems.
Outstanding interpersonal, teamwork, and communication skills.
Outstanding analytical and problem-solving abilities.