Housekeeping Executive

Must have 1 - 2 years work experience as a Housekeeping Executive or 4 - 5 years work experience as a Housekeeping Supervisor in the hospitality industry. A housekeeping manager or executive is responsible for ensuring the cleanliness of the lobby, guest rooms, and public areas. The duties involves: 1. Hire, train, and supervise other housekeeping staff, assign them with tasks, and conduct performance and evaluation reviews. 2. Ensure the smooth operations of the housekeeping department and performs cleaning and servicing rooms, and other housekeeping operational duties such as cleaning out and changing linens and towels, replenishing hotel room amenities on a daily routine basis; which includes cleaning of public areas which includes hotel lobby door and windows, walls, ceilings, staircases, toilets, surau, ballroom, and meeting rooms. 3. Supervise work activities of housekeeping attendants to ensure clean, well-maintained, and orderly, guest rooms and all public areas inside and outside of the hotel building. 4. Present professional behavior and communication within the team and other departments, good work ethic with good leadership skills to manage the Housekeeping team at all times. 5. Assign daily duties and general cleaning projects assignments, daily inspection of work and rooms, check equipment condition, investigate housekeeping service complaints, and take corrective action. 6. Liaise closely with the Finance, Front Office, Maintenance and Security departments on a daily basis. 7. Supervise and manage periodic inventories, ensure adequate supplies, record data on work assignments, and prepare daily and monthly housekeeping reports. 8. Coordinate housekeeping work and activities by getting department members to work together to accomplish tasks. 9. Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports. 10. Providing guidance and direction to team members, including setting performance standards and monitoring performance. 11. Communicating and providing information to superiors, colleagues, and team members by telephone, in written form, e-mail, or in person. 12. Excellent decision-making and solving problems by analyzing information and evaluating results to choose the best solution and solve problems. 13. Estimate quantities or determine the time, costs, resources, or materials needed to perform a work activity with excellent time management and resources. 14. Monitor and review information from materials, events, or the environment, to detect or assess problems. 15. Obtains room lists to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments. 16. Conducts orientation training and in-service training to explain policies, and work procedures, and to demonstrate the use and maintenance of equipment. 17. Attends hotel management, department, and staff meetings. 18. Ensure hotel rooms are well-prepared, cleanliness and presentation are of high standard and quality meeting guests' satisfaction. 19. Operate and maintain all housekeeping equipment in good working order. 20. Excellent knowledge of housekeeping department standards, policies, and procedures. 21. Excellent knowledge of hotel standards, policies, and procedures. 22. Effectively communicate while ensuring and maintaining an effective and positive working relationship with other colleagues. 23. Maintain hotel housekeeping standards when cleaning hotel guest rooms, changing linens and towels, cleaning toilet/shower, cleaning public areas and public common areas, staircases, ballroom, meeting room, and replenishing amenities in hotel rooms. 24. Ensure the cleanliness and condition of the housekeeping pantry and trolley 25. Ensure personal grooming and appearance and good personal hygiene. 26. Ensure timeliness, quality, and deadlines are met. 27. Consults with superiors on daily requirements, and any requests by guests. 28. All other tasks and responsibilities as required and directed by superiors.