Senior Associate - Data Management

Responsible for SVC’s outbound data entry requirements, ensuring that the standardised outbound data entry requirements are met with the required productivity and quality levels.

• Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels.
• Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
• Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
• Co-ordination, discussion and communication.
• Provide high quality services and maintain performance on all levels of operation activities in order to meet all of the customers’ needs.
• Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted. Ensurecorrect data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
• Ensure correct data is captured for shipment movement through the Network in accordance with Global SOP and compliance to Customs requirements.
• Capture data from the paperwork presented within the application in accordance with the instructions outlined.
• Identify discrepancies within the paperwork and follow exception process to allow for identification of the issues.
• Verify data present within the system, confirming accuracy and where discrepancies exist either take corrective action or where unable to resolve, follow the exception process to allow for identification of the issues.
• Be aware of the cut-off times outlined for each shipment type, each SVC, and ensure compliance with the timelines outlined are met.
• Assist Supervisor in organizing appropriate shifts and resolve levels to meet business requirements.
• Understand the prioritizations and assign tasks correctly and in a timely manner, giving clear instructions to the Data Preparation Agents.
• Monitor operational performance and complete all required reports.
• Act as stand in for Supervisor during Holiday, Vacation or as required.
• Candidate with at least a /Diploma/Degree in any fields.
• Good command of English. A good command of Mandarin and Cantonese is advantageous.
• Knowledgeable in DHL operations, systems, products, services and procedures.
• A highly meticulous and detailed oriented individual to ensure standardized and accurate inbound and outbound cleansing and classification of dutiable materials.
• Candidate with good communication skills to ensure customs declaration requirements are met.
• Candidate with typing speed of 30 words per minute.
• Candidate who are open to work 24/7 rotational shift, able to work on weekends and public holidays.