Customer Service Cum Admin

Customer Service:

• Respond to customer inquiries via WhatsApp professionally and promptly.
• Resolve customer issues and complaints, ensuring high customer satisfaction.
• Keep accurate records of customer interactions and feedback.

  Administrative Duties:

  • Assist with daily administrative tasks such as scheduling, documentation, and data entry.
  • Support project management and coordinate communication across departments.
  • Maintain organized files to ensure efficient office operations.

    Social Media & Content Creation

    • Develop and schedule engaging content for our social media platforms.
    • Monitor social media for customer feedback and engagement.
    • Collaborate with the marketing team to align social media efforts with overall marketing goals.

• Strong communication skills in English and Mandarin, both written and verbal.
• Familiarity with customer service tools and practices.
• Basic knowledge of marketing principles and social media platforms.
• Experience in content creation and management (preferred).
• Ability to multitask and stay organized in a fast-paced environment.

• Competitive salary: RM2500-RM4000
• Opportunities for professional growth
• Supportive team environment
• Accommodation and transportation allowance (provided if needed)