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Customer Support Representative

Salary undisclosed

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Heals Healthcare is a healthcare company which aims to help people by simplifying their journey from doctor searching, making an appointment and keeping medical records to claiming medical insurance. Headquartered in Hong Kong and spread out in countries such as Vietnam, India and Philippines, Singapore, and here in Malaysia to further expand our mission!

Our other features incorporate Checkpoint and DocNet: the first being one of the most reliable endoscopy networks and the second being a highly developed smart technology system that handles all payments and medical claims. Through these tools, we aim to differentiate ourselves from the rest.

Here in Malaysia, we have a warm environment and strive to maintain and improve that! We are always looking out for more people to join us, so keep an eye out for any opportunities that we might have in the future! We are looking for energetic, passionate and confident individuals who can support our business and customer operations. This is a fantastic opportunity to get exposure to business process development and the health-tech industry.

Heals is devoted to helping clinics streamline their daily operations. As a customer support representative, you will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up to date on industry products and trends and communicate this with your team accordingly.

What you’ll do:

  • Champion the day to day customer service operations
  • Responsible for the creation of creative, informative and engaging customer-oriented content
  • Collaborate within the operations team to improve and automate the customer service process
  • Manage and implement organisational strategies on a day-to-day basis
  • Improve your writing skills by maintaining and upkeeping documentation

What we’re looking for:

  • Possess a Bachelor’s degree or Diploma in Business, Communication, IT, or related field
  • Expected years of experience i.e. entry level or 1 or 2 years' experience preferred
  • Health care industry experience a plus
  • Have, or be willing to learn, basic technical (software) skills
  • Excellent oral and written communication skills in English and Malay are a must
  • MUST be able to speak Cantonese and Mandarin
  • Driven, self-motivated, enthusiastic, with a “can do” attitude
  • Flexible approach, able to operate effectively with uncertainty and change
  • Able to work with minimum supervision
  • Confidence in project management and believes in first principles thinking
  • Video editing skills are a bonus
  • Strong foundation in Mathematics, Science, and Communication is a bonus

Salary Range: RM 2,800 ~ RM 3,000

Get in touch:

This is a remote (WFH) job.

Interested candidates, please send your resume along with your earliest starting date and expected salary to Jon at [email protected].

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