Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Experience Manager (Customer Support)

Salary undisclosed

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Job Description

We are seeking a dynamic and passionate Customer Experience Manager to oversee our customer support team. This role will be crucial in ensuring that our clients receive top-notch service and support while maximizing the effectiveness of our software solutions.

Job Duties

Team Leadership:

  • Lead, mentor, and develop a team of support team to ensure high levels of performance and engagement.
  • Foster a positive and collaborative team culture focused on delivering exceptional customer experiences.

Customer Support Management:

  • Oversee daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues.
  • Develop and implement support processes and best practices to enhance customer satisfaction.

Performance Monitoring:

  • Track key performance indicators (KPIs) and metrics to assess team performance and identify areas for improvement.
  • Conduct regular performance evaluations and provide constructive feedback to team members.

Customer Engagement:

  • Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
  • Gather and analyze customer feedback to inform product improvements and enhance service offerings.

Training and Development:

  • Create and implement training programs for new hires and ongoing development for existing team members.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.

Collaboration:

  • Work closely with customer success, product management, sales, and marketing teams to align customer feedback with business objectives.
  • Contribute to the development of customer success strategies and initiatives.

Job Requirements

  • Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
  • 7+ years of experience in customer support or customer success roles, with at least 5 years in a leadership position.
  • Experience in the software-as-a-service (SaaS) industry is highly preferred.
  • Strong interpersonal and communication skills, with the ability to build relationships and influence others.
  • Proven ability to analyze data, identify trends, and make data-driven decisions.
  • Excellent problem-solving skills and a customer-centric mindset.
  • Proficiency in customer support software and CRM tools.
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