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Company Description
MOV Hotel, located in Kuala Lumpur city centre, is a new boutique hotel designed for passionate globetrotters. The hotel offers luxurious rooms equipped with personal WiFi access points and amenities like a rooftop pool, fully-furnished gym, and unique dining experiences. The team at MOV Hotel embodies a dynamic and service-oriented culture, focused on teamwork, efficiency, and positivity.
Role Description
This is a full-time on-site role for a Guest Service Agent at MOV Hotel in Kuala Lumpur. The Guest Service Agent will be responsible for providing exceptional customer service to hotel guests, handling reservations, check-ins, and check-outs, as well as addressing guest inquiries and concerns. The role involves ensuring guest satisfaction and creating a warm and welcoming environment.
Qualifications
MOV Hotel, located in Kuala Lumpur city centre, is a new boutique hotel designed for passionate globetrotters. The hotel offers luxurious rooms equipped with personal WiFi access points and amenities like a rooftop pool, fully-furnished gym, and unique dining experiences. The team at MOV Hotel embodies a dynamic and service-oriented culture, focused on teamwork, efficiency, and positivity.
Role Description
This is a full-time on-site role for a Guest Service Agent at MOV Hotel in Kuala Lumpur. The Guest Service Agent will be responsible for providing exceptional customer service to hotel guests, handling reservations, check-ins, and check-outs, as well as addressing guest inquiries and concerns. The role involves ensuring guest satisfaction and creating a warm and welcoming environment.
Qualifications
- Customer service, Communication, and Interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of hotel operations and reservations systems
- Problem-solving and conflict resolution abilities
- Attention to detail and organizational skills
- Fluency in English and additional languages is a plus
- Prior experience in hospitality or customer service roles
- Degree or certification in Hospitality Management is preferred
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