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Customer Service (Fully Work From Home)
RM 2,100 - RM 6,000 / Per Mon
Original
Simplified
- Reply customer messages within 15 minutes, reply messages and follow up based on different situation
- Able to organize and analyze customer intention and information in order to improve the response to customer
- To maintain and update customer’s records using excel
- To handle client complaints and take appropriate action to resolve them.
- To attend to incoming calls, messages, emails, enquiries from social media & website.
- To key in data and report to person in charge every day
- Must be able to communicate in Mandarin and English in order to liaise with Mandarin speaking clients (Excellent communication especially in Mandarin)
- Preferred age (Millennials)
- Fast learner, systematic, committed, self-motivated and able to work independently with minimal supervision
- Required skills: Microsoft excel, FB messenger
- Familiarise with computer, smartphone applications and software
- Must be able to reply/close customer even on weekend ( pay with high commission)
- Fully work from home (preferred based at KL/ Selangor)
- Startup and fast growing company
- High commission and incentives
- Bonus up to 10k if achieve the target of the year
- EPF & Socso
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