Operation Manager

Job Description Accurately process orders from customer. To provide superb customer service and support. To resolve inquiries from customer promptly and smoothly in professional service attitude. Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers. Complete the daily operations from frontend, backend, call center including follow-up on customer issue/ feedback and redirecting query to other department (if any) for speedy resolution. Good understanding of company operations, policies and procedures and online system. Ensure that work are maintained and aligned to the company’s guideline. Maintains and accurately update customer’s feedback, issue and resolution. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution. Maintain a good relationship with the customer and able to take ownership & proactively helping on customer needs Accurately and diligently process all incoming related documents. Ensure all other related duties as directed by superior is completed in the most effective and efficient manner. Proactive attitude, disciplined, organized, pay attention to details and able to multi-task Willing to work overtime and flexible hours as requested/required. Work independently with minimum supervision. Proactive in feedback to superior from time to time on the operations or system challenge. To perform other job assignments that may be required by company from time to time.