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Key Account Manager

Salary undisclosed

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E-Commerce Key Account Manager

As a Key Account Manager, you will be the main point of contact for Commerce.Asia’s clients. This role works closely with design, sales, operations, marketing, and customer service to ensure a holistic service is provided to all our clients. You will also be developing and maintaining relationships with marketplace contact points to drive our clients’ growth in e-commerce. To qualify for this role, you should have a strong passion and interest in the fast-paced e-commerce industry. The desired candidate is an adaptable fast learner with strong interpersonal, logical thinking, and problem-solving skills.

Primary Responsibilities

1. Performance Management

• Managing overall account health and achieving sales targets

• Ensuring time-efficient management of your assigned clients across all channels, with deliverables on track

• Ensuring optimal product and store presentation across all channels

• Account growth planning and implementation

• Co-ordinating daily operations with relevant teams (Marketing, Customer Service and Operations)

2. Partner Service

• Building and maintaining client and marketplace contact points relationships

• Developing sales and inventory forecasts in line with clients’ sales targets

• Playing the role of e-commerce consultants to clients to advise best course of action to grow their business online

• Providing timely updates to clients on each online sales channel

• Campaign performance analysis across channels, using insights to build best practices for subsequent campaigns

• Identifying and initiating campaigns to boost clients’ e-commerce growth

Requirement

• Experience in e-commerce marketplaces (Shopee/Lazada) is a strong plus

• Proficient in Microsoft Office Suite, with an emphasis on Excel skills

• Proactive – self-starter with strong problem-solving skills

• Proficient in written and spoken English

Key Competencies

• Able to multitask, prioritize and self-manage time efficiently, to be managing more than one client account

• Resourceful in developing campaigns catered to clients’ business objectives

• Strong relationship builder and negotiator

• Able to analyze data to build a deeper understanding of the clients’ e-commerce business

• Development of new relationships with potential clients as a strong suit is a plus