Account Manager - Upsell & Account Management
Salary undisclosed
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Overview:
As a Sales Service Account Manager, you'll be responsible for maintaining and growing relationships with clients, providing excellent service, and maximizing sales opportunities. Your role will involve a combination of client management, and customer satisfaction initiatives.
Key Responsibilities:
Client Relationship Management:
Requirements:
As a Sales Service Account Manager, you'll be responsible for maintaining and growing relationships with clients, providing excellent service, and maximizing sales opportunities. Your role will involve a combination of client management, and customer satisfaction initiatives.
Key Responsibilities:
Client Relationship Management:
- Build and nurture strong relationships with existing clients to understand their needs, preferences, and business goals.
- Serve as the primary point of contact for client inquiries, concerns, and escalations, ensuring prompt and satisfactory resolution.
- Develop and execute strategic plans to drive usage within existing accounts.
- Collaborate with the sales team to develop targeted approaches for client retention and growth.
- Monitor account performance metrics and generate reports to evaluate performance and identify areas for improvement.
- Ensure accurate and up-to-date documentation of client interactions, transactions, and agreements.
- Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring a seamless customer experience.
- Proactively engage with clients to understand their evolving needs and provide solutions accordingly.
- Liaise with internal departments such as marketing, product development, and business development team to address client needs effectively.
- Communicate regularly with clients to update them on new products, services, or relevant company information.
- A minimum of bachelor’s degree in Sales, Marketing, or other related field.
- At least 3 to 4 years of experience in a Sales or Customer Service environment.
- Good computer skills - MS Office.
- Strong communications skills.
- Business telephone etiquette.
- Result-driven.
- Customer service skills.
- Sales skills.
- Able to converse in English, Bahasa Malaysia or/and a local dialect will be an added advantage.
- Persistent
- Resilient
- Conscientiousness
- Team player
- Organised
- Honest and trustworthy
Requirements:
- A minimum of bachelor’s degree in Sales, Marketing, or other related field.
- At least 3 to 4 years of experience in a Sales or Customer Service environment.
- Good computer skills - MS Office.
- Strong communications skills.
- Business telephone etiquette.
- Result-driven.
- Customer service skills.
- Sales skills.
- Able to converse in English, Bahasa Malaysia or/and a local dialect will be an added advantage.
- Persistent
- Resilient
- Conscientiousness
- Team player
- Organised
- Honest and trustworthy
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