Outlet Supervisor

Job Function: To support Operation Manager to perform Remittance Outlet Transaction in which to achieve the business target and manage cash position in his/her outlet. I. Cash management : a) To monitor and report and the cash movement in relevant register b) To ensure all cash movements are properly recorded and balance at all times and at the end of day before closing. c) To ensure that safe cash movement are recorded in the safe register and tally with the print out branch cash collection report. d) Deposit cash to neighbouring bank once it reaches Daily Branch Cash limit. e) Contact company’s security personnel to arrange for transportation of cash whenever necessary. f) To check teller cash pay in slips to ensure correct validation of customer’s transaction. g) Ensure any cash in transit ad cash in premises always within company insurance limit. h) Ensure no cash shortage excesses or posting errors. i) Submit your daily works report to the management. II. Operations & Marketing : a) Be responsible in ensuring the branch activities under the branch in charge is in compliance with Anti Money Laundering and Anti Terrorism Financing Acts 2001 and under Section 3, Bank Negara Malaysia Guidelines. b) To conduct market survey and identify the strategic business plan for your branch and make proposal to the management on the mechanism to boost up your branch sales revenue. c) Be responsible in any presentation or Marketing activities to increase your branch sales performance. d) To work out and plan on cost effectiveness and generate profitability if your branch. e) To recruit agents and establishing good report to support the branch business. f) To ensure that every business transaction is in accordance to company’s Operation Policies and Procedures (as per Operations manual). g) Ensure that all suspected AML customers are reported timely in accordance to Anti-Money Laundering Act 2011 to Audit Compliance Officer (HQ). h) To submit complains report when and necessary to Compliance Dept (HQ). i) To conduct regular self audit exercise as to ensure that every process and transaction is in compliance with Company’s Policies & Procedures. j) Any other duties and responsibilities will be reviewed or assigned as from time at management prerogative. III. Human Resources : a) To monitor roster for your branch staff i.e. scheduling on relief arrangements and rotation. b) To upkeep and monitor your staff record i.e. attendance, medical leave, annual leave. c) To conduct induction program and on job training for new staff when and where necessary. d) To submit monthly overtime report to Human Resources Department (HQ) on or 10th of the following month. IV. Administration : a) To upkeep record on the renewal of Premises Business License, Bank Negara License and Tenancy Agreement. b) Display license of BNM, local Authority, BNM Guidelines and Agong’s, Prime Minister’s, Chief Minister’s Portraits. c) To handle maintenance of office equipments and general maintenance. d) To ensure the alarm system is tested on weekly basis and a record will be reserved for audit purposes. e) Ensuring that premises are locked and alarm is set at all times after office hours. f) A set of keys must be extended to General Admin. g) Ensure all stationeries and marketing collaterals are available at all times. h) To identify and preventive measures to enhance your branch security. i) To submit and provide report to Human Resource Department in the event of any insurance claims pertaining to thief and robbery, calamity, staff accident, damages due to negligence and etc. j) Prior verification of travelling claims must be sought from Human Resource Department (HQ) when claims submitted for approval. k) To establish a good rapport with relevant government and authorities. l) Upkeep the housekeeping of the branch premises (clean and in order).