Customer Service Executive

Responsibilities

• Manage season parking customer accounts and maintain an accurate and current customer database
• Effectively communicate with season parking customers via written and verbal communication
• Handle complaints, provide appropriate solutions and alternatives within the stipulated time limits, and follow up to ensure resolution
• Monitor and follow up on outstanding accounts & ensure payments are received promptly
• Communicate and coordinate with internal departments
• Analyse and compile season parking related reports

Job Requirements

• Diploma in Business Administration/Marketing or equivalent
• Preferably 2 years of relevant experience in the related field is required for this position
• Good team player with strong interpersonal and communication skills
• Computer literate with good communication and interpersonal skills
• Self-motivated, resourceful, meticulous and organized
• Possess initiative and a customer-oriented attitude
• Good interpersonal and communication skills