Epicareer Might not Working Properly
Learn More

Digital CRM Executive (Entertainment, RM5,000)

  • Full Time, onsite
  • Inter Island Manpower Pte Ltd
  • Kuala Lumpur Direct Marketing & CRM (Marketing & Communications) Full time RM 3, Malaysia
Salary undisclosed

Apply on


Original
Simplified

What You Will Do

  • Ensure efficiency of CRM software (FastTrack) to improve customer's experiences.
  • Extract, analyse and present business data to further strengthen business performance and understand customer spending behaviour.
  • Develop content and execute planned CRM business life cycles or activities across email, SMS, apps, and other digital channels.
  • Collaborate closely with the content, IT and marketing teams to align CRM strategies with business objectives.
  • Provide leadership and guidance to foster a culture of knowledge-sharing through effective communication and documentation.

What You Should Have

  • Proven record of successful B2C strategy development and implementation in improving business performance using digital CRM systems.
  • Experience in data analysis and configuration of campaign life cycles in CRM systems/software (e.g., FastTrack, SalesForce, HubSpot, SugarCRM, etc.).
  • Strong analytical skill, data-driven in decision making
  • Result-oriented with strong problem-solving skills.
  • Proficiency in G Suite and Microsoft Office.