Assistant Vice President, Operation & Processing

•Plan, organize and manage the performance of unit through performance measurement system to achieve operational service excellence

•Manage and lead team members to function as clients interactive advisor / consultant

•Monitor performance efficiency and quality of service by the delivery team

•Prioritize operation and processing/client management activities towards achieving agreed business aims and client satisfaction

•Identify clients’ needs and work out how to best meet those requirements

•Ensure all team members have up to date information regarding services offered

•Develop, providing supervision, guidance and feedback to enhance capabilities of team members

•Monitor performance via monthly performance progress meeting and responsible to increase CSI rating

•Exhibit ownership of the business.

•Ensure each projects assigned are completed successfully within the stipulated timeline

•Assist project resources to ensure project deliverables are delivered within the quality standards set

•Ensure that all project Monitoring activities are conducted within the standards set by company

•Implement department's improvement initiatives and strategies as identified by management

•Lead and supervise Front Counter and Customer Experience Associate (CXA) teams in daily transactions and any matters related to the front counter operations and transactions