Coordinator, Sea Freight Import, Penang (ID: 656920)

JOB OVERVIEW
• Billing customers within the KPI.
• Submitting billing reports to customers.
• Updating milestones/PRS (profit share) and completing CMP for shipments.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• All import shipments/jobs must be billed within the KPI, with an Invoice Speed of 7 days from Actual Time of Arrival.
• Sending out all billings to customers within the next 2 days via email, courier, or customer systems.
• Responsible for all General customers and other key accounts assigned by the Import Ocean Manager.
• Coordination of call forwards and service decisions that meet customer requirements and maximize profit for DSV Penang.
• Attending to all customer inquiries via telephone and email, and responding timely and accurately on the same day.
• Running milestone reports from CW daily and proceeding with billing for unbilled shipments.
• Ensuring all billing is auto-rated, with a KPI Autorating target of 50%.
• Checking origin charges and accepting the IC (intercompany in) in the same month as shipment arrival.
• Updating accruals/costs immediately upon billing.
• Clearing web costs daily before the end of the business day.
• Providing Profit Share to the origin office within 2 days after billing completion.
• Completing CMP for a job once all tasks above are complete and there are no pending milestones in the shipments.
• Following up for missing documents with the origin station and/or the customer. • Resolving client disputes on rates; referring to Import Manager for Ocean freight for any disputes that require assistance.
• Communicating and resolving exceptions and incidents with customers promptly.
• Creating and maintaining a cordial business relationship with customers, operations, and sales staff through regular feedback sessions and communication.
• Promoting, presenting, and adhering to DSV professionalism and policies at all times.
• Maintaining a proper and efficient filing system of all documents for easy and systematic retrieval. Uploading all billing-related documents/emails in CW1 docs. • Maintaining accountability and accuracy for meeting deadlines for monthly and weekly reports.
• Resolving customer disputes, such as billings, carrier issues, Origin and Overseas station on service failure and providing feedback to the customer in a timely manner.
• Backing up coworkers when necessary.

QUALIFICATIONS
• Minimum of 3 years' experience in forwarding.
• Experience with Cargowise.
• Strong communication and interpersonal skills.
• Initiative and ability to work in diverse environments and cultures.
• Network and relationship-building skills.