Coordinator, Sea Freight Import, Singapore and Malaysia

Purpose of Position

Provide a pro-active and comprehensive service to the Singapore and Malaysia offices in all operational aspects of import ocean freight forwarding services provided by the company.

Key Tasks

• Adhere to the Company Code of Conduct in daily endeavors.
• Promote, present, and adhere to the Company's Core Values, which are based on three key principles: Performance, Integrity, and Professionalism.
• Follow Work Instructions and all customer-specific SOPs when executing assigned tasks.
• Comply with global standard processes/procedures and Corporate Standard & Governance policies.
• Track all incoming shipments by pulling reports in CW1.
• Work with reports and proactively monitor all incoming shipments by checking carrier/co-loader websites or Port System for estimated arrival details.
• Monitor carrier’s/co-loader’s Notice of Arrival and follow up with carriers/co-loaders for missing arrival notices.
• Register shipments – enter shipment information into the forwarding system (CW1) accurately and on time.
• Check internal system data against external (carrier/co-loader/port) information and escalate to branches for resolution.
• Update all systems (internal/external) with shipment data and other customer-specific systems.
• Create Ocean Freight forwarding documents (e.g., prepare arrival notice, import manifest, DO release for carrier/CFS, and Cartage Advice).
• Ensure all security arrangements and procedures are met.
• Verify the completeness and accuracy of all forwarding documents uploaded by Origins.
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met.
• Maintain close coordination and communication with overseas offices and Customer Service teams in respective branches.
• Escalate all impediments to processing to the direct reporting manager.
• Serve as a backup for other team members when necessary.
• Sort and upload documents into eDoc.
• Maintain accuracy in updating and meeting deadlines for monthly reports required by customers.
• Perform auto-rating and auto-costing in CW1.
• Participate in company projects and initiatives as required.

Competencies

• Functional and operational know-how in Ocean Freight services and processes.
• Meticulous and detail-oriented with attention to delivering a high level of data accuracy.
• Ability to understand and adhere to Standard Operating Procedures and Working Instructions.
• Ability to prioritize tasks and meet stipulated timelines.
• Understanding of Import Products.
• Understanding of the legal/regulatory/statutory environment.
• Proficiency in Microsoft Office.
• Team player.

Experience & Education

• At least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning, and Scheduling.
• Intermediate to advanced skills in MSO applications.
• Knowledge of CW1.