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IMMEDIATE HIRING! BASIC RM3200-RM3500 plus commission-ENG & MAN Customer

  • Full Time, onsite
  • Agensi Pekerjaan Jev Management Sdn Bhd
  • Petaling Jaya, Malaysia
Salary undisclosed

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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  • Salary Package: RM3200-3500 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
  • EPF+SOCSO
  • 12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
  • 1 month paid training is provided

· Location:

Requirements

  • Possess at least SPM and above. Fresh graduate is welcome to apply.
  • Fluency in reading and writing in English is a must

· 24 Hours rotational shift (9 Hours including 1 hour break)

· 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.

  • Passionate on customer experience related tasks
  • Able to work in a fast-paced environment.
  • Strong ability to multitask, prioritize and manage time effectively.
  • You are required to work on site at Office
  • Available to start work on 4 September 2024

Responsibility

· Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.

· Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.

· Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.

· Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.

· Keep current with any updates in service policies, operational procedures, and customer service best practices.

About Company

Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is an American multinational company headquartered in Redwood City, California, that specializes in Internet connection and data centers. The company is a leader in global colocation data center market share, with 260 data centers in 33 countries on five continents.

Ready to take the next step? We want to see your talent, submit your resume now

, with the email title: Customer Services Assistant


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Afternoon, Evening, Morning
    • Tuesday: Afternoon, Evening, Morning
    • Wednesday: Afternoon, Evening, Morning
    • Thursday: Afternoon, Evening, Morning
    • Friday: Afternoon, Evening, Morning
    • Saturday: Afternoon, Evening, Morning
    • Sunday: Afternoon, Evening, Morning
  • No experience required for this role
  • Working rights required for this role
  • Expected start date for role: 30 September 2024
  • Expected salary: RM3,200 per month