BARISTA

Job Description & Responsibilities:

• Prepare and serve coffee and tea drinks that meet quality standards.
• Properly handle and maintain all equipment.
• Respond to orders, questions, concerns, and complaints in a polite and efficient manner.
• Take orders while paying attention to details (e.g: preferences of coffee blend, dairy and sugar ratios).
• Prepare beverages following recipes.
• Serve beverages and prepared food.
• Always maintain and keep the bar and cashier area clean.
• Maintain stock of clean mugs and plates.
• Check if brewing equipment operates properly and report any maintenance needs.
• Comply with health and safety regulations.
• Communicate customer feedback to managers and recommend new menu items.
• Take inventory and replenishing items in display cases, at tables, or behind the counter.
• Adhering to all food safety regulations and quality controls.
• Collect payments whether in cash or credit.

Requirements:

• At least a diploma or professional certificate will be an added advantage.
• Retail, hospitality, and/or customer service experience preferred.
• Ability to read and speak English proficiently.
• Strong ability to multi-task.
• Basic mathematical skills.
• Ability to problem solve quickly.
• Strong customer service and communication skills.