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Technical Operations Support Engineer

Salary undisclosed

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Job Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Analyse and provide technical backup and support.
  • Performs ongoing activities to maintain and enhance overall system performance.
  • Responsible for setting customer expectation and escalate issues to a higher level or inter departments in order to resolve the raised issues.
  • Resolve help desk issues including troubleshooting hardware and software issues.
  • Resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects.

Job Requirements

  • Diploma/Degree in Computer Science or equivalent.
  • At least 5 years’ experience in related field (IT Support/Application Support).
  • Resourceful and able to work effectively in a team.
  • Able to withstand stress in order to meet timelines when necessary.
  • Knowledge in Java, Linux CentOS, Nginx / TomCat / Apache will be added advantages.
  • Knowledge in securities and trading or financial preferred.

Summary of role requirements:
  • Flexible hours available
  • More than 4 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: RM3,500 - RM6,000 per month