Custom Care Senior Executive / Executive at LINBAQ HOLDING SDN BHD
Salary undisclosed
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Our client “LINBAQ HOLDING SDN BHD” is seeking a Custom Care Senior Executive / Executive to join their company!
What you’ll be doing?
- Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs);
- Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions;
- Using the in-house system to update all key collections, defects tracking, etc.;
- Preparing management report;
- Attending meetings with Project Team, Contractors, etc.; P
- reparation of correspondence.
- Answering customers correspondences through email, social media, and by phone;
- Ensuring the processing of orders.
Who are they looking for?
- Diploma / Bachelor's degree in relevant field, such as business administration;
- At least 1 year of customer service experience in Developer industry would be advantageous;
- Customer-First with a can-do attitude;
- Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding;
- Focus on details; Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude;
- Analytical and problem-solving skills, organizational skills, negotiating skills;
- Able to work in a fast-paced environment and handle pressure well;
- Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior.
Why you should consider this opportunity:
Our client offers an attractive remuneration package with fringe benefits to the right candidate, such as
- Medical Insurance
- Performance Bonus
Working Hour:
- 5 day work week
Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!