Senior Executive, Booking Fulfilment
- Full Time, onsite
- KKday Services Malaysia Sdn Bhd
- Kuala Lumpur Administrative Assistants (Administration & Office Support) Full time, Malaysia
Salary undisclosed
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Position : Senior Executive, Booking Fulfilment (Mandarin Speaking)
Responsibilities
- Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customers and merchants
- Liaises with internal departments and external merchants to fulfil booking amendments and refunds
- Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
- Keeps updated with company procedures and processes
- Perform optimisation and enhancement on system limitations/ processes
- Provide constructive feedback with the relevant team for further enhancements.
We would love to hear from you if…
- SPM/ O Levels or higher/ Preferably Diploma qualification and above
- Minimum 2 years of working experience in the service-related industry or equivalent
- Good organisation, attention to details, good time management and takes initiative
- Excellent interpersonal and communication skills
- Fluent in written and spoken English and Mandarin, Cantonese is a plus.
- Proficiency in MS Office including Word and Excel
- Able to work shifts (including weekends, public holidays, overnight)
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