Epicareer Might not Working Properly
Learn More

Senior Executive, Booking Fulfilment

  • Full Time, onsite
  • KKday Services Malaysia Sdn Bhd
  • Kuala Lumpur Administrative Assistants (Administration & Office Support) Full time, Malaysia
Salary undisclosed

Apply on


Original
Simplified

Position : Senior Executive, Booking Fulfilment (Mandarin Speaking)

Responsibilities

  • Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customers and merchants
  • Liaises with internal departments and external merchants to fulfil booking amendments and refunds
  • Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
  • Keeps updated with company procedures and processes
  • Perform optimisation and enhancement on system limitations/ processes
  • Provide constructive feedback with the relevant team for further enhancements.


We would love to hear from you if…

  • SPM/ O Levels or higher/ Preferably Diploma qualification and above
  • Minimum 2 years of working experience in the service-related industry or equivalent
  • Good organisation, attention to details, good time management and takes initiative
  • Excellent interpersonal and communication skills
  • Fluent in written and spoken English and Mandarin, Cantonese is a plus.
  • Proficiency in MS Office including Word and Excel
  • Able to work shifts (including weekends, public holidays, overnight)