Customer Service (Cantonese Speaking) - Shift Rotation
Salary undisclosed
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Position : Customer Service - Cantonese Speaking
Location : Kuala Lumpur , Malaysia
Responsibilities
- You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
- Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
- Document and classify interactions and issues accurately in the appropriate systems
- You will be accountable for meeting individual (KPIs) and team goals
- Perform ad-hoc tasks and projects as assigned
We would love to hear from you if…
- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
- Fresh graduates are encouraged to apply
- At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage
- Good organisation, attention to details, good time management and takes initiative
- Excellent interpersonal and communication skills
- Proficient in English & Chinese (Mandarin & Cantonese), both written and verbal
- Proficiency in MS Office including Word and Excel
- Able to work shifts (including weekends, public holidays, overnight)
- Shift Working Hour: 17:00 - 02:00 (Next Day)
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