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Customer Service (Cantonese Speaking) - Shift Rotation

  • Full Time, onsite
  • KKday Services Malaysia Sdn Bhd
  • Kuala Lumpur City Centre, Malaysia
Salary undisclosed

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Position : Customer Service - Cantonese Speaking

Location : Kuala Lumpur , Malaysia

Responsibilities

  • You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
  • Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
  • Document and classify interactions and issues accurately in the appropriate systems
  • You will be accountable for meeting individual (KPIs) and team goals
  • Perform ad-hoc tasks and projects as assigned

We would love to hear from you if…

  • SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
  • Fresh graduates are encouraged to apply
  • At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage
  • Good organisation, attention to details, good time management and takes initiative
  • Excellent interpersonal and communication skills
  • Proficient in English & Chinese (Mandarin & Cantonese), both written and verbal
  • Proficiency in MS Office including Word and Excel
  • Able to work shifts (including weekends, public holidays, overnight)
  • Shift Working Hour: 17:00 - 02:00 (Next Day)