Epicareer Might not Working Properly
Learn More

Customer Service Agent (Korean, Mandarin & Japanese)

  • Full Time, onsite
  • Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 8, Malaysia
Salary undisclosed

Apply on


Original
Simplified

Responsibilities:

  • Provide first-level technical support to customers in Korean via phone, email, or chat
  • Troubleshoot and resolve hardware and software issues
  • Document all technical issues and resolutions accurately Escalate complex technical issues to the appropriate team members
  • Assist customers with setup, installation, and configuration of software applications
  • Ensure excellent customer service and satisfaction at all times
  • Collaborate with other team members to improve processes and procedures

Requirements

  • Proven experience in a technical support role minimum 1 year of experience Excellent problem-solving and communication skills
  • Strong attention to detail and ability to multitask
  • Technical knowledge of software applications and computer systems
  • Ability to work well under pressure in a fast-paced environment
  • Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus