Customer Service Agent (Korean, Mandarin & Japanese)
- Full Time, onsite
- Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 8, Malaysia
Salary undisclosed
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Responsibilities:
- Provide first-level technical support to customers in Korean via phone, email, or chat
- Troubleshoot and resolve hardware and software issues
- Document all technical issues and resolutions accurately Escalate complex technical issues to the appropriate team members
- Assist customers with setup, installation, and configuration of software applications
- Ensure excellent customer service and satisfaction at all times
- Collaborate with other team members to improve processes and procedures
Requirements
- Proven experience in a technical support role minimum 1 year of experience Excellent problem-solving and communication skills
- Strong attention to detail and ability to multitask
- Technical knowledge of software applications and computer systems
- Ability to work well under pressure in a fast-paced environment
- Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus
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