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What is your mission?
• Create scheduling in Workforce Management tool
• Manage changes to scheduling to ensure adequately daily resource coverage
• Work closely with Operations management to assist them in enforcing schedule adherence and Aux code
usage
• Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate
accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time)
• Ensure hours are accurately accumulated and categorised in a format compatible with company procedure
• Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data
about the day
• Any other duties and responsibilities that may be assigned to you by the management from time to time,
within your category of employment in the organization and for the effective implementation, maintenance and
continual improvement of the Quality Management System of TDCX.
Who are we looking for?
• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate
Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Knowledge in any Work Force Management Software is an advantage;
• Ability to perform statistical analysis and produce analytical and informative reports
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication skills in English and the language of supporting market
