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Customer Service Officer (WFH)

  • Full Time, onsite
  • AGENSI PEKERJAAN LEWIS TALENT CONSULTING SDN. BHD.
  • Petaling Jaya, Malaysia
Salary undisclosed

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Overview:

Welcome to the realm of top-notch customer service! As a Customer Care Specialist, you'll dazzle in live chats, expertly resolving inquiries with finesse. Armed with 1 year of experience and fluent in English, Bahasa Malay, and Mandarin, you're poised to excel in this dynamic role. Join us and let your customer-centric brilliance shine bright!

Job Descriptions:

  • Responds to live chats professionally and answer customers' enquiries
  • Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
  • Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Minimum of 1-year experience in any customer service industry, preferable in a virtual environment.
  • Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Creative thinking and problem-solving skill.
  • Agree to sign a confidentiality agreement to protect customer and company benefits.
  • Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
  • Able to work on 24/7 rotating shifts, during weekends and public holidays.
  • Ability to read and write in English, Bahasa Melayu and Mandarin.

What you will gain:

  • A platform to grow and learn, to demonstrate your skill and talent
  • Be a part of a people focused company
  • Chance to participate in multiple learning and development program
  • Career path to grow each employee to future leader