Technical Support Specialist
Apply on
Responsibilities:
1. Respond to and resolve IT support requests from customers.
2. Research, diagnose, document, and resolve technical issues related to software and
hardware.
3. Gather customer data, opinions, and suggestions, providing prompt feedback to
relevant departments. Assist in formulating after-sales service policies and training
systems.
4. Prepare hardware and software configuration lists, assisting the Sales team in
effectively communicating with customers and providing timely assistance.
5. Troubleshoot technical issues reported by customers, assist in solving various on-
site technical problems, and work towards timely resolution, escalating issues to the
Sales and R&D departments as needed.
6. Stay up-to-date with the latest technology trends and updates to provide accurate
and effective technical support.
7. Participate in ongoing training sessions to continuously improve technical knowledge
and customer service skills.
Requirements:
1. Major in Computer Science or Information Technology.
2. Proficient in Windows installation and debugging; familiar with basic network
knowledge, including TCP/IP, DHCP, LDAP, and DNS.
3. Proficient in both spoken and written Mandarin and English.
4. Excellent communication skills, strong service awareness, a good team player, and
able to handle stress effectively.
5. Positive work attitude, sense of responsibility, and strong professional ethics.
6. Fast learner with the ability to quickly understand the company’s products and
services.
7. Able to work shifts, including three night shifts (23:00 - 07:00) and two day shifts (07:00 - 15:30).
8. Candidates with relevant experience and strong oral skills will be given priority